Returns & Exchanges

Due to the perishable nature of our artisanal food products, we offer a 14-day window for returns on non-perishable items or replacements for damaged goods. Your satisfaction is our priority, and we are committed to ensuring every bite meets our high quality standards.

Return Process

• 1.
  Check Your Order

  Inspect your package immediately upon arrival to ensure all items are present and in perfect condition.

• 2.
  Contact Support

  If your order is damaged or incorrect, email our support team with your order number and clear photos of the product and packaging.

• 3.
  Receive Authorization

  Our team will review your request within 24 hours and provide a Return Merchandise Authorization (RMA) or approve a direct replacement.

• 4.
  Refund or Replacement

  Once approved, we will either ship out a fresh replacement immediately or issue a full refund to your original payment method.